Resumés Etc. is committed to keeping our customers happy in a way that is fair to all parties. What we don’t do is make false promises like guaranteeing you a job. Think about it, how can someone guarantee you a job when they don’t know anything about you? And don’t fall for the money back promises, just try and collect!! When a customer comes into our office to view the resumé and/or cover letter that we produced for them, they will receive a full refund if they are not satisfied with our initial work or revisions, but we keep the work.
If resumé, cover letters or any other work is emailed to the customer, there is no refund or charge back. To protect the customer, Resumés Etc. will prepare up to 5 revisions/edits at no cost whatsoever, however, the customer must work with Resumés Etc. and not refuse to collaborate with us on revisions/edits. Five edits is a lot of work, but we are willing to put in the effort to keep our customers happy. This agreement is a legally binding contract between Resumés Etc and its customers and applies to both parties. By responding to Resumes Etc's satisfaction guarantee email with an " I agree", the customer understands that the response is a signature equivalent agreement. The agreement is a legal contract that is binding on Resumes Etc, the customer, merchant services and the credit card issuing bank. If the customer decides to cancel, they must send Resumes Etc. an email confirming cancellation within 24 hours of initial contact. This is because Resumes Etc incurs a cost the minute we start working on the clients behalf. This policy is also binding on all parties listed above. If Resumes Etc provides proof of work and edits ( if requested), The customer requires the credit card issuing bank to adhere to contract terms.
Our policy is designed to protect both Resumés Etc. and our valued clients to achieve a win/win outcome. What we promise is honest and realistic, and that’s to give 150% to help you to achieve your career goals.
We realize that our clients are trying work within their budgets. We have committed ourselves to offering our services at prices which our client can afford. We offer our clients a range of options. They can pick and choose among a variety of products and services and do so in a manner which allows them to satisfy their needs working within their budget.
Our goal is not to take advantage of our customers but to provide a good product at a fair price. We believe strongly that this is the key to earning client trust and loyalty.